Rooms Controller - Amsterdam

Our hotel

With its many museums, peaceful canals and 17th-century architecture, Amsterdam charms every visitor. In the midst of this splendid city, you'll find the Amsterdam Marriott Hotel. Our luxury hotel, located across from Leidseplein's fine dining, shopping and entertainment, is a 5-minute walk to many attractions including the Rijksmuseum and Van Gogh Museum. In the morning visit the Vondelpark for a relaxing walk or run or go to our on-site 24-hour health club for a great workout. 

Our 396 spacious guest rooms have everything you need for business or leisure travel and upscale and casual dining awaits you in our two restaurants where you can grab a burger and beer or Amsterdam's finest steak in town. Our 12 meeting rooms are equipped with the newest technology; we welcome you to our 'Meetings Imagined'.

What are my responsibilities?

• Completing specific checklists; which include running reports and preparing for the upcoming day’s arrivals.

• Blocking upcoming reservations into rooms, balancing room categories, blocking upcoming arrivals behind departures to ensure maximum occupancy.

• Prepare for upcoming groups arriving by reviewing group resumes and accommodating any specific billing and/or reservation requests.

• Answering phone calls, assist guests and upcoming guests, listen to guest inconveniences and/or complaints.

• Work with other departments on a regular basis to ensure the day's operations run smoothly.

You will strive to continually improve guest, and associate satisfaction and maximize financial performance of the rooms operation.  

What makes you the perfect fit?               

You enjoy working in an international environment and you are passionate about delivering excellent customer service to make sure that our guests experience a memorable stay.  You enjoy working with people and work well in a team. You have great organizational-, communication- and leadership skills. You have a good overview and are proactive in your daily routine. You can coach and motivate your colleagues to give their best and you have a high guest focus.