Rooms Division Intern - Amsterdam

What are the main tasks you are responsible for? 

• Welcome customers and guests in a warm and friendly manner. 
• Team working. 
• Verifying guests’ registration information, processing payments, issuing room keys, and directing guests to rooms. 
• Performing duties on a daily checklist. 
• Collaborating and communicating with other internal departments to ensure guest satisfaction. (HSK/RES/F&B/Sales/Groups.) 
• Receiving and delivering all incoming and outgoing mail and packages. 
• Complying with company procedures and safety policies. 
• Checking MOD report and VIP list arrivals 
• Checking Opera, our system (occupancy, amount of check in, check out, stay-over) 
• Checking and complete the hand-over and room’s reconciliation form. 
• Fill in and calculate “Room's invoices” (every Monday) -> compared to "Hand-over" [ to see how many rooms did we clean on each day and for which type] 
• Checking and calculating "Linen invoices" [amount of textile resources has been used] 
• Checking and calculating “Linen monthly invoice”
• Quality VIP rooms check
• Ordering HSK/hotel amenities.
• Handling uniforms on a daily base 

What are we looking for?

• Keep in mind you will work in shifts, including weekends and holidays!Passionate and energetic individuals
• Eager to learn
• Flexible

Because belonging to the great Meliá family is being VIP 

You will enjoy My MeliáRewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages.

In addition, enjoy the My MeliáBenefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you. 

At Meliá we are all VIP 

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP people.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.