Rooms Division Manager - Amsterdam

Step into a key leadership role at the Conservatorium Hotel as our Rooms Division Manager, where you take the lead in this key department of our hotel. This is an exceptional opportunity to showcase your experience and passion for hospitality by making a lasting impression on both our guests, team and your career.

What will be your role?

Your role as Rooms Division Manager at the Conservatorium Hotel is key to ensuring an exceptional guest experience. Leading a diverse team that includes Front Office, Guest Relations, Concierge, Doormen, and Luggage Porters, you will support their talent and delivery of our renowned five-star service. Training and development initiatives will be central to your responsibilities, ensuring that every team member embodies our commitment to excellence and adheres to Forbes Quality standards.

Your ability to connect with returning guests and manage large entertainment groups will further add to our guest experience, maintaining our standard for luxury and personalisation. As a brand ambassador for the Conservatorium Hotel and The Set Collection, you will cultivate lasting guest relationships.

This role presents unique challenges, such as integrating Guest Relations seamlessly with Front Desk operations, and managing a team with diverse backgrounds and experience levels. Your success will be measured by your ability to deliver on KPIs including guest data quality, upselling, guest satisfaction scores, loyalty programme engagement, and mystery guest evaluations. Collaborating closely with management peers, you will oversee departmental budgets, conduct Forbes quality checks, and ensure the impeccable presentation of our rooms and amenities.

What do we offer you?

• A competitive salary in scale IX of the Horeca CAO;
• Multiple additional benefits, such as supplemented staff meals, departmental bonus, uniform/laundry service, ticket giveaways and a 50% contribution to your pension fund;
• Travel allowance of €0,21 per kilometer for distances of 5 kilometers or more;
• Complimentary stays and discounts at hotels of The Set Collection;
• F&B Discount Card – discounts at restaurants at high-end hotels in Amsterdam;
• Discounted collective health insurance and weekly yoga sessions with our personal trainers;
• An inspiring work environment where we focus on your work-life balance and continuous development through coaching and training. During your time with us we will support you in every new step of your career!

What will your 5 star luxury working environment look like?

As the Rooms Division Manager, you lead a dedicated team responsible for ensuring our daily commitment to personalised service in an informal setting. The Rooms Division department serves as the primary point of contact for all guests, playing a crucial role in communication with other departments. This diverse team, comprising individuals from junior to senior levels and a variety of cultural backgrounds, requires a varied approach to leadership.

From overseeing the Front Desk and Guest Service Centre to managing the Concierge and Luggage Porter & Doorman team, your role is pivotal in fostering collaboration and maintaining our standards of hospitality. This is an opportunity to immerse yourself in a dynamic environment where every interaction is a chance to create lasting impressions in one of Amsterdam's most prestigious locations.

What are we looking for?

Our ideal Rooms Division Manager is an experienced team leader who has built up a considerable background in front desk management. In this role, you act as the host of the hotel towards our guests and as a leader and coach towards your teams, therefore you possess the necessary charisma, diplomacy, cultural awareness and luxury touch. You lead by example and have the ability to connect people and possess the knowledge and skills to coach your teams towards the highest standards of guest service. Furthermore, you have/are:

• A minimum of 3-5 years in front office management and managing multidisciplinary teams;
• An eye for detail and quality, with at least 2 years of management experience within the luxury segment, including close contact with guests;
• An academic background in hotel management (not required);
• Proficiency in English (Dutch and additional languages preferred) and impeccable communication style;
• Proficiency with Microsoft Office and property management systems (Opera and HotSOS preferred);
• Flexibility to work morning, evening, weekend and occasionally night shifts.

Are we your next destination?

Apply through this website and let us know why you are interested! We look forward to seeing your application. For any questions, reach out to us via +31 (0)20-570 0042 or (click on the apply button) style="color: black;">.

Please ensure eligibility to work in the Netherlands and secure housing in Amsterdam prior to applying. Due to high application volume, we will respond only to candidates meeting these criteria. By applying for this vacancy, you consent to the collection, processing, and storage of your personal data for the purpose of recruitment and selection. Your information will be used solely for assessing your suitability for the position and will be kept confidential. If you wish to withdraw your consent or request the deletion of your data at any time, please contact (click on the apply button) style="color: black;">.