Sales Executive Holiday Inn Express Deventer (PT) - Deventer

Sales Executive (Part-Time, 3 Days a Week)

Combine your passion for hospitality & sales as a Sales Executive at the Holiday Inn Express & Suites Deventer, part of IHG Hotels & Resorts. In this dynamic role, you will play a crucial role in driving business growth by identifying new sales opportunities, building strong relationships with clients, and promoting our hotel services. We at Holiday Inn Express & Suites Deventer, managed by Cycas Hospitality, have a dedicated team that get to be their true selves so that they can deliver positively OUTRAGEOUS service.  

What will you do?

Revenue:

• Seeking conference, corporate and group business ensuring full communication with the sales manager to convert into business.
• To conduct pro-active sales activities.
• To be fully aware of the physical product as well as additional sales opportunities to maximise revenue.
• To always understand the department’s financial requirements.

People:

• Participate in hotel promotional activities.
• Ensure that you and all team members have a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained.

Guest Experience:

• Provide guests with information (e.g. loyalty programmes, area attractions, restaurants, facility information) to enhance guest experience.
• Interact with guests and build account profile.
• Develop and maintain relationships with key clients and outside contacts to produce group and/or convention business, to include room sales, food and beverage sales and catering/banqueting services.
• Assist with conventions and/or business group activities at the hotel and coordinate with other hotel level departments to facilitate services agreed upon by the Sales Office and prospective clients.

Responsible Business:

• Taking responsibility for the reactive side to sales within the hotel
• Work alongside the operational hotel teams to ensure client expectations are communicated and ultimately met.
• Identify new sales opportunities and identify new customers and attract them to the business with all the tools provided.
• Ensures that current and prospective client databases are maintained that files are kept current and accessible and that timely sales reports are submitted to the Director of Sales.
• Regularly follow up with clients and maintain accurate and updated information.
• Respond to client calls and special requests, ensuring that specific information is captured such as final details, dates, times, and hotel room requirements.
• Communication to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups, and other key guests.
• Monitor guest satisfaction on a regular basis, both pre-and post-event.

Who are we looking for?

• Proven experience in sales, preferably in the hospitality industry.
• Excellent communication, negotiation, and interpersonal skills.
• Strong customer service orientation and ability to build rapport with clients.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Dutch and English is mandatory

What we offer you:

• Salary range according to Horeca CAO
• Travel allowance.
• Free parking
• Cycas smiles Reward & Celebration program.
• The best project you will ever work on is you! So let us help you grow with our guidance and training possibilities.
• Employee rate in over 6000 hotels!

Cycas Hospitality is a GIFT for any hospitality professional. Over the past 16 years we have created an innovative hotel management company.

Join us at an exciting time as we grow and develop not only our portfolio but also our people. At Cycas we work hard, and we make working hard look fun. This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!