Spa Receptionist - Amsterdam

What your journey at Krasnapolsky will look like day-to-day

As a Spa receptionist at the Anantara Spa you are responsible for the daily operations in the Spa to ensure our guest satisfaction. You are the first contact for our guest, and you ensure all interactions are pleasant and service oriented. During your shift you demonstrate excellent knowledge of all the hotel features, services, operations hours of the outlets, restaurants, food concepts and ambience. Document all guest requests, complaints or problems immediately and notify the designated department/personnel for resolving the situation.

As a Spa Receptionist you answer all incoming phone calls in a professional and friendly manner. Answering all guest questions regarding spa offerings, appointment availability, length and cost of treatments. Effectively suggesting alternatives to guests if their first requests cannot be met. You will be working in close collaboration with the Guest Services team in handling administrative tasks and proceeding payments. In addition, you have a strong focus on the retail sales for all the Spa products and will keep track of the stock management. Help organize and handle the Spa Facilities and support the Spa team in their day-to-day operations.

Where your journey will take place

The location of Anantara Grand Hotel Krasnapolsky Amsterdam marks the heart of the Dutch capital as it overlooks the Royal Palace and National Monument on Dam Square. The hotel offers top-class gastronomic experiences in Restaurant the White Room by Jacob Jan Boerma, the exclusive Michelin-starred restaurant in the hotel. The hotel also houses the award-winning cocktail bar The Tailor and the modern elegant Grand Café Krasnapolsky.

Along with 402 modern rooms, more than 2000 square meters of meeting space and a new Spa & Wellness for those seeking ultimate relaxation, Anantara Grand Hotel Krasnapolsky has everything to provide an unforgettable stay with an authentic local touch. In addition, the hotel marks itself by the monumental Winter Garden dating back to 1880, where many special events have taken place and breakfast is served.