Working in Dutch hotels: A guide for English speakers

In recent years, the Netherlands has become a popular destination for those seeking employment in the hospitality industry, particularly in hotels. The country attracts tourists and job seekers from all over the world with its vibrant cities, rich culture, and welcoming atmosphere. The Dutch hotel sector is renowned for its professionalism and high-quality service, offering opportunities for individuals looking to build a career in this field. English speakers are particularly drawn to the Netherlands due to its reputation for hospitality, generally favorable working conditions, and the chance to work in an international environment.

Why this matters

To work effectively in Dutch hotels, it's important to understand the local work culture. The Dutch have a unique approach to work, characterized by direct communication, an emphasis on equality, and a strong work-life balance. For English speakers, adjusting to this culture might take some time, but it is essential for successful collaboration and feeling comfortable in the workplace. By understanding and adapting to these cultural differences, foreign workers can not only perform better but also enjoy their time in the Netherlands more.

Being honest and direct

In the Netherlands, people tend to be very direct, both in everyday life and at work. Dutch people usually say exactly what they mean, which can seem rude to those from countries where communication is more indirect. This directness is evident in the workplace, where feedback is often given straightforwardly. Employees are encouraged to express their opinions, even if they are critical. This means that mistakes or areas for improvement are discussed openly. While this can be challenging at first, it fosters an open and honest work environment where issues are quickly addressed.

Working independently and taking responsibility

Another characteristic of working in the Netherlands is the expectation to work independently. You are expected to manage your tasks and find solutions to problems on your own. Taking initiative is valued, and you often need to take responsibility for your work without being constantly directed. Supervisors tend to be less hands-on, assuming that their team can handle their tasks independently. For foreign workers, this can be difficult at first, but it also provides an opportunity to grow in your role.

Work-life balance

In the Netherlands, a good work-life balance is highly valued. Overtime is usually not encouraged, and it is common for employees to leave on time to spend with family or engage in other activities. Vacations are respected, and taking adequate rest is seen as important for productivity and employee well-being. Employers generally understand that employees have personal commitments and try to create a flexible work environment. Respecting this balance is important, not just for your well-being, but also to show that you understand Dutch values.

Informal work atmosphere

While Dutch people work hard, the work atmosphere is often informal. Hierarchy is less important than in many other countries. Most Dutch companies have a flat organizational structure, meaning that interactions with bosses and colleagues are usually relaxed and equal. Titles are rarely used, and it is common to address your boss by their first name. This informal approach promotes open communication, making it easier to share ideas and suggestions without worrying about strict hierarchy. For English speakers, this informal atmosphere may take some getting used to, but it contributes to a pleasant and open work culture where everyone can have their say.

Language and communication

Although many Dutch people speak good English, especially in the hotel industry, there are still cultural differences in communication that can surprise English speakers.

The direct way of speaking in the Netherlands can differ from the more cautious or polite approach in English-speaking countries, sometimes leading to misunderstandings, especially when giving or receiving feedback.

To communicate effectively, it is important to be open to these differences and not to judge too quickly. A good tip is to listen carefully and ask questions if something is unclear. Learning a bit of Dutch, even just a few words, can also help a lot in everyday conversations. It shows respect for the Dutch culture and can help build a better rapport with colleagues.

Multicultural workplaces

Dutch hotels are known for their diverse work environment. You often work with people from different countries and cultures. This diversity leads to a rich exchange of ideas, creating a lively and inspiring workplace. However, this diversity can also present challenges. Differences in language, culture, and work style can sometimes lead to misunderstandings. It is therefore important to be open and flexible, show understanding for different backgrounds, and be willing to learn from each other. Many hotels offer training to address these challenges and enhance the benefits of a diverse workplace.

Employee rights and working conditions

For English speakers who want to work in Dutch hotels, it is important to understand the employee rights and working conditions. These are outlined in the Collective Labor Agreement (cao) for the hospitality sector. The cao sets minimum standards for wages, working hours, overtime, and holidays.

There are different types of contracts, from permanent to temporary or seasonal work. You are entitled to a minimum wage, holiday pay, and often a thirteenth month’s salary. Overtime and night work are paid extra according to the cao. The Netherlands also has a strong social safety net, providing access to health insurance and unemployment benefits.

It is important to read your contract carefully and ask questions. This way, you will know exactly what your rights are and can get the most out of your work experience in the Netherlands.

Learn basic Dutch

Even though a lot of English is spoken in the Netherlands, learning some Dutch can be extremely helpful. It makes it easier to communicate with colleagues and guests who may not speak English as well. It also shows that you respect Dutch culture, which is highly appreciated.

There are many ways to learn Dutch. Apps like Duolingo, Babbel, and Memrise are useful for beginners. For more intensive lessons, you can go to language schools or the Dutch Language Union. A language course not only helps you with the language but also teaches you more about Dutch culture. This can help you feel at home faster.

Ask questions and take initiative

In Dutch work culture, taking initiative is appreciated. Asking questions when something is unclear is seen as a sign of engagement and interest. Instead of waiting for someone to tell you what to do, it is good to take action and take responsibility for your tasks.

By showing initiative, you demonstrate that you are eager to solve problems and contribute to the team. This is not only appreciated by colleagues and supervisors but can also lead to more responsibilities and opportunities to grow in your role. So, don’t be afraid to ask questions or share ideas – it will help you integrate better and be more successful in your job.

Respect the work-life balance

The work-life balance is very important in Dutch culture. Dutch people value their free time and expect others to respect it. It is common to go home on time, and overtime is usually avoided unless absolutely necessary.

This approach may be different from what you are used to, but it is important to follow this norm. Plan your work so that you can complete it within normal working hours. If you do need to work overtime, discuss it with your supervisor. Also, respect your colleagues’ free time by not disturbing them outside of work hours unless it is really urgent.

By respecting this balance, you show that you understand and appreciate Dutch work values. This can help build good relationships with colleagues and supervisors and contribute to a more pleasant working environment for everyone.

Be open and adaptable

Openness and adaptability are crucial qualities in the diverse work environment of Dutch hotels. Since you often work with people from different cultures, it is essential to be open to new ideas and ways of working. Adaptability allows you to handle changing situations flexibly and work effectively with a diverse group of colleagues.

Embracing this openness not only leads to better collaboration but also encourages personal growth by exposing you to new perspectives. A flexible attitude helps you integrate better into the work culture and increases your chances of success in your role.

Conclusion

In the Dutch hotel industry, directness, independence, and a good work-life balance play a significant role. English is widely spoken, but a basic knowledge of Dutch can greatly facilitate integration. Embracing Dutch directness, showing initiative, and respecting the work-life balance are essential for success. Moreover, the multicultural work environment offers both challenges and opportunities for personal and professional development.

English speakers are encouraged to embrace these unique aspects of Dutch work culture. Doing so will not only smooth their adjustment process but also enable them to collaborate effectively and thrive in the dynamic environment of Dutch hotels.