All-round Front Office Supervisor - Amsterdam
Mr Jordaan
Amsterdam
- Fulltime
- 2 - 5 jaar ervaring
- Taal: EN
- Leidinggevend
- Callcenter / Guest Relations / Management / Receptie / Reserveringen / Revenue management
Are you a driven and dedicated hotel professional and are you ready to be our new Front Office Supervisor? Great news: Mr. Jordaan got room for you!
His place, your home.
Welcome to Mr. Jordaan's house, a small boutique hotel nestled in the heart of the Jordaan with 34 rooms. But we're not just any boutique hotel. To start, Mr. Jordaan is a haven for travelers, and we go the extra mile to make people genuinely feel at home. Our interaction with guests goes beyond the usual check-in and check-out procedures. We provide our guests with a unique and unforgettable experience, showing them Amsterdam and the Jordaan through our eyes. Service and genuine interest play a crucial role in this. For instance, during breakfast, as our guests savor freshly baked croissants and share their plans for the day with us, we jump in with our personal favorite spots and attractions. These moments of personal connection continue throughout the day. At Mr. Jordaan, it's all about personal attention and exceeding expectations.
Your day…
As a supervisor you are not just the face of the hotel but also a true leader on shift. Your responsibilities include:
- Run the day to day operations by being a proactive and involved leader to the whole operations team with support of the manager
- Welcoming guests and exceeding any expectation that the guests might have regarding service and hospitality
- Maximizing our room revenue by managing the daily room assigning and upgrading
- Handling guest requests and potentially challenging situations or complaints
- Administrative tasks such as reservations and payments
- Ensure that the whole hotel operations run smoothly from the guest perspective with the focus on front office and guest service
- Checking and managing of the cleanliness status of rooms and public areas by working closely with our housekeeping department
- Help with the onboarding and training of new team members
You are...
- Hospitality & guest service minded
- At least 2 years of front office experience
- Able to work independently as well as being a team leader
- Have a high sense of responsibility
- Confident and proactive
- Experience in leading a cultural diverse team
- A valid residence and working permit for the Netherlands is required
- Fluent in English and Dutch is a plus
- Willing to work different shifts, including weekends & holidays
- Located in or around Amsterdam
- What we’ll offer you…You will be working at one of the most beautiful canals of Amsterdam
- We are very proud of our team and we are happy to welcome you in an informal, inspiring and close team with great colleagues (our staff parties are very memorable!)
- We also have two sister hotels in Amsterdam and one in Den Haag. This will give you the opportunity to see the operations of multiple hotel within the company and learn from each one as well as get to know your colleagues from all locations
- We take pride in our high online review score and all positive feedback we receive from our guests on a daily basis. Our team operates within an inspiring, dynamic and motivating atmosphere. Which means that no day will ever be the same
- Salary range according to the Horeca CAO
- Complementary stay after your probation period at any of the 4 hotels so you can feel how we give true guest service
- Furthermore, we offer the possibility to keep on investing in yourself! We want to help you grow with not only our guidance but also multiple training options.
Excited to join our Mr. Jordaaan family? Apply directly or send an email to hr@slokhospitality.com with your motivation and resume. And maybe soon, we’ll get to enjoy a cup of coffee together!
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All-round Front Office Supervisor
- Mr Jordaan Amsterdam
