Assistant Front Office Manager - Amsterdam

Five-star Hyatt Regency Amsterdam, brings botany & sustainability to life with an award-winning living interior, botanical inspired guestrooms, a passion for discovering our up and coming East neighborhood and a buzzing Indonesian Restaurant, Mama Makan.

Are you ready?

Because we are looking for an Assistant Front Office Manager!

Your MINDSET:

• Confidence, energy and cleverness;
• A hands-on mentality, positive attitude and pro-activism;
• A problem-solver who likes to take on challenges;
• An inspirational leader that brings the guest experience to the next level;
• A true host, which means being a receptionist and concierge: all things to everyone;
• A leader and natural motivator with a good portion of personality;
• A living and breathing example of how to make the guests’ stay personalized and memorable.

What does the ROLE entail?

• Working alongside the Front Office Manager in supervising, coaching, counseling and training the team to reflect our service standards and procedures;
• Ensuring all operations and cash handling are done per policies and procedures;
• Verifying that accurate room status information is maintained and properly communicated;
• Performing all Front Office operational tasks as needed, to facilitate service and show presence;
• Analyzing, investigating, resolving and documenting all guest complaints;
• Maintaining excellent communication with housekeeping department, relaying information on expected and early arrivals, VIP's, moves, turndown service, group arrivals and special requests;
• Coordinating reports from guests regarding rooms requiring urgent maintenance;
• Preparing schedules, wages and attendance lists;
• Actively participating in the selection of Front Office employees.

What’s in it for YOU?

General Perks:

• An entry to the Hyatt Family, a place where we care for people so they can be their best;
• 12 free nights at Hyatt hotels globally every year and 20% Discounts at our F&B outlets;
• A guest experience in your own city with a complimentary overnight stay, cocktails & dinner for two;
• Travel Allowance, starting from a 5 kilometers travel distance from the hotel.
• Uniform provided and laundry is taken care of in house.
• 25 Vacation days

Wellbeing:

“Our purpose is to care for people so they can be their best – and we believe wellbeing is the ultimate realization of our purpose”

• To support our colleagues mental wellbeing we provide access to “Headspace App” for all employees, free of charge as Hyatt's wellbeing assessment tool "Hyatt Well-Check"
• Social Activities; Team building outings, Sports/wellbeing activities
• Hotel gym access

Development:

“Careers at Hyatt don’t have to follow a traditional career ladder or path with one pace and following only one direction. Rather, they can be customized and adapted based an employee’s individual circumstances and take the form of a career lattice”

• International working experience with future international transfer happily facilitated.
• Personal development plan, in order to reach your full potential.
• A wide range of development tools through the Hyatt Learning platform for all colleagues; from e-learning to classroom sessions, Hyatt provides different solutions, depending on how you learn best (example: Excel courses, Leadership series etc.).