Cluster Reservations Coordinator - Den Haag

The position will be based at The Hague Marriott but will give exposure to the whole portfolio in Europe/UK.

Tasks include:

• Answer guest queries about property facilities/services and room accommodations in a timely and professional manner via phone and email.
• Complete and audit the accurate input of reservations (both manual input and reservation checks of direct bookings)
• Complete arrival checks to ensure guest preferences have been applied, upsell opportunities have been exploited and reservation information is accurate.
• Keep effective communication with each respective property’s operations team and ensure all relevant information is passed on correctly
• Follow sales techniques to maximize revenue and fully understand the needs of the customer and strive to meet or exceed those expectations at all times
• Adopt a sales attitude: Identify sales leads for the on-property sales teams, confidently convert reservations requests with an eagerness to close the deal and identify upsell opportunities across all channels.
• Work simultaneously with different Property Management Systems (PMS) being Opera PMS and MARSHA (Marriott Reservations System)

General duties:

• Ensure all customer queries are handled efficiently, effectively and successfully in order to maximize customer satisfaction.
• Maintain effective communication systems within the department to serve guests and other departments.
• Attend any meetings, training sessions, courses and workshops available.
• Maintain a neat and tidy working environment.
• Adhere to Company policies and procedures.
• Adhere to all health and safety rules and regulations.
• Be available to work outside normal office hours as and when required.
• Undertake reasonable duties and responsibilities, commensurate with the level of the post, as requested by management 
• Perform other assignments as requested.

What we offer you:

• Working together with a young and dynamic team always striving for more.
• Opportunity to get to know various brands and a variety of hotels, all in one role.
• Special Associate Discount Rate in all Marriott Hotels and SLH Hotels worldwide.
• The opportunity to follow online courses to enhance your knowledge.