Concierge Trainee - Amsterdam

Concierge Trainee

Split across two unique buildings, a former telephone exchange and a bank, W Amsterdam is an intriguing design mix of heritage and contemporary style. Mixing historical Dutch architectural elements with cutting-edge design right next to Dam Square, W Amsterdam is at the epicenter of this energetic and forward-thinking city. We offer innovative design and luxury in our 238 stylish guest rooms, including 23 suites, three WOW suites and two lavish Extreme WOW Suites. Our guests can indulge in one of our destination restaurants THE DUCHESS and MR PORTER and taste signature sips at our rooftop W Lounge overlooking the Royal Palace and the city lights, including WET Deck the iconic rooftop pool. We offer exclusive access to a vibrant nightlife, dining, shopping and fashion scene with our signature Whatever/Whenever® service, our in-the-know W Insiders and our W Happenings.

W Hotels does not recruit, we cast Talent. W Amsterdam, located at Spuistraat 175 is casting a concierge. You will be joining the Welcome team, which consists of the Welcome Desk Talent, Welcome Ambassadors and Concierges.

The concierges, together with the Welcome Ambassadors, are the first point of contact for our guests. Do you know how to make a strong first impression?

Main responsibilities:

-         You will be an expert about touristic/ recreational and gastronomic establishments and events.

-         Provide guests with the newest, hottest and coolest insider spots in Amsterdam

-         Doing research on what’s new/next in Amsterdam

-         Making reservations and confirming of bookings in hotels, restaurants, flight, clubs, etc.

-         Arranging of guest transportation

-         Welcoming and redirecting guests and Talent

-         Sending and receiving mail (e.g. courier services)

-         Making sure there is a constant and high quality level of service

-         Keeping an eye on security and closely monitoring who gets in and out the hotel

-         You will be assisting the Welcome Ambassadors with tasks where necessary

-         Being in the know of what’s up in the hotel so you can inform guests correctly and give appropriate directions.

-         Preventing, noticing and handling complaints in agreement with the Welcome Office Manager

-         You will be working closely together with other departments (Welcome Office, Style, Engineering, B&F and the office). Communicating with your team and other departments is key. Couldn’t live without them.

-         We are ALL-IN, and have more teams that we cooperate with . We expect you to be flexible to work with other departments. You’re not the only one on stage.

-         Make sure you put the guests at the center of everything we do. Any task that is not mentioned in this list but that may create an unforgettable experience for our guests is on your to do list.