Duty Manager - Amsterdam

Job Title: Duty Manager

Location: Hans Brinker Amsterdam

Job Type: Full-Time/Part-Time

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Job Overview

We are seeking a highly organized and proactive Duty Manager to join our team at Hans Brinker Hostel Amsterdam. As a Duty Manager, you will be responsible for ensuring the smooth operation of the hostel across all departments, including reception, bar, and restaurant. You will play a crucial role in maintaining high standards of service, staff performance, and guest satisfaction.

Key Responsibilities

Operational Oversight:

 - Ensure all hostel operations, including reception, bar, and restaurant, are running smoothly throughout your shift.

 - Maintain the cleanliness and organization of the hostel, including the garden, stock room, and back areas.

Staff Management:

 - Monitor staff performance and ensure they are completing their duties efficiently and wearing proper uniforms.

 - Provide guidance, training, and support to staff as needed, ensuring they feel comfortable asking questions and resolving issues.

 - Step in to cover duties when staff are unavailable or additional support is required.

Guest Relations:

 - Address guest complaints, manage deviant behaviour, and resolve booking issues promptly and professionally.

 - Maintain a welcoming and hospitable atmosphere for all guests.

Problem Solving & Delegation:

 - Quickly address any issues that arise, delegating tasks to appropriate staff members as necessary.

 - Communicate any low stock items to the office and ensure that all operational needs are met.

Security & Safety:

 - Check in with security upon arrival and ensure the safety and security of all guests and staff.

 - Ensure that all hostel areas are closed, turned off, and secured at the end of your shift.

Communication:

 - Report any staff issues to the office, issuing verbal warnings when necessary.

 - Ensure that off-duty staff or friends present in the hostel are behaving appropriately and staying out of work areas.

Qualifications:

- SVH training (preferred but we can organize this for you if needed)

- Strong leadership and interpersonal skills.

- Ability to multitask and remain calm under pressure.

- Excellent problem-solving abilities.

- Strong attention to detail and organizational skills.

Why Join Us?

- Opportunity to work in a dynamic and vibrant environment.

- Competitive salary and benefits package.

- A chance to grow and develop within the hospitality industry.