FO Supervisor / As. FO Manager - Amsterdam

Are you ready to be the ultimate hospitality game-changer at the vibrant the niu Fender Amsterdam? We're on the hunt for a dynamic, friendly, and driven teammate who can make our guests' experience unforgettable. Whether it's face-to-face or over the phone, you'll be the first point of contact, setting the tone for their journey. Your mission? Make them feel right at home. Plus, when Nick, our Front Office Manager takes a breather, you'll step into their shoes like a pro.

Your core responsibilities will include:

• Taking the daily lead over the team and the shift.

• Mastering the art of efficiency and ensuring your team follows suit, even during the busiest times. Your superpower? Keeping everything in check and ensuring our guests have seamless check-ins and check-outs.

• Coordinating the Front Office department's tasks like a boss.

• Encourage team members to exchange ideas for improvement, making feedback sessions a platform for inspiration, not blame.

• Engage in constructive feedback loops for personal and professional growth.

• Welcoming and checking in (international) guests.

• Providing our guests with insider info about the hotel's cool amenities, how all our high-tech gadgets work, and must-know local tips.

• Delivering top-notch service, catching and passing on messages, and being the superhero who solves any issues that pop up.

• Embrace authenticity and be your genuine self when interacting with guests.

• Rocking various administrative tasks.

• Sharing the responsibility for booking rooms for individuals and small groups.

• Fulfilling guest wishes and keeping them in the loop with all the deets.

• Handling bills and making sure payments run smoothly.

• Leading the shift briefings and department meetings.

Enthusiasm and passion are the name of the game here. The niu Fender Amsterdam is a revolutionary concept that's all about catering to the coolest of cool: Millennials!