Front Office Agent - Amsterdam

Swissotel Amsterdam is a four-star boutique hotel located by Dam Square, in the heart of Amsterdam’s historic city center. Behind its historical facade of 19th century buildings, Swissotel Amsterdam offers 114 luxurious, sound-proofed guest rooms and suites in a contemporary and sophisticated style.
Swissôtel Hotels and Resorts are operating 25 hotels worldwide under Accor hotels.
ROYAL98 is our restaurant. ROYAL98 is a food concept in the center of Amsterdam where thin crust wood oven pizza and Italian authentic dishes play a central role

Main duties:

The Front Office Agent combines the tasks of Receptionist/Duty manager, Concierge and Night Auditor
Carries out Front Office procedures to provide highest standards of service;
Checking in and out of guests and follow the GDPR while registering guests and or visitors;
Giving excellent and personalized service to guests according to hotel’s standards;
Functions as Front Office Clerk incl. Concierge and Receptionist tasks during days and night;
Aligns tasks, questions and complaints with other departments;
Sells available rooms to walk-ins;
Promotes up-selling;
Makes and confirms reservations;
Provides guest with tourist information about Amsterdam, sights etc.;
Conducts payments via cashier system;
Is responsible for telephone service;
Responding to emails from reservations + hotel
Assists in training new team members;
Works together with other departments;
Completes the daily checklists.