Front Office Agent - FT - Hoofddorp

Your day to day

As a Front Office Receptionist your main duties and responsibilities will be checking in and out our guests, dealing with any queries or complaints, welcoming our guests to the city and interacting with them to encourage them to join our loyalty program. You will also be a key part of our guests’ overall stay, providing special experiences and recognising our loyal IHG One Rewards members. To smash this role out of the park, the key skills & experience you’ll ideally already have are:

What we need from you

• Experience working as a Receptionist is beneficial, however not needed.
• Passion for providing excellent customer service, wanting to go above and beyond for our guests!
• Confident working on Hotel systems, experience working with Opera specifically is a big plus
• Willing to learn new things and work as part of our wider Hotel team!
• English and or Dutch spoken, any other language is amazing to have!

What we offer

So why work for us (aside from joining an awesome team…)? Well, look no further!

• We pay according to the Dutch CLA which is scale 5.
•  8% holiday pay, paid in May or June.
• 25 days of holiday, based on a full time contract.
• Free parking at our hotel.
• Delicious coffee during your shift.
• Worldwide employee and friends & family hotel room rates allowing you explore destinations across the world (IHG Hotels and Resorts have over 6,000 Hotels and growing)
•  50% off on F&B when staying over in IHG properties on Employee Rate
• Most importantly, we’ll give you room to grow and develop you as an individual through our extensive training, development, and additional learning opportunities!

This job posting is for a position at a Hotel owned and operated by TVHG Budget Schiphol I BV, an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.