Front Office Agent - Rotterdam

FRONT OFFICE AGENT – Parttime

What do we offer you?

·        Available per end August/ September

·        Good salary based on experience and flexible contract

·        25 holiday days (based on fulltime contract)

·        Travel allowance

·        Hilton’s worldwide Friend & Family travel discount

·        All over the world 50% discount on F&B within the Hilton Family

·        Complementary stay after probation period

·        A fun, spirited workplace where we put people at the heart of everything and our colleagues get to be their true self!

·        The best project you will ever work on is you! So let us help you grow with our guidance, training, and career possibilities

What will you be doing?

You might not have worked behind a Hotel Reception desk. Let me explain what drives us at Motto and what your actual day to day tasks would be;

·        Be your authentic self. More friendly & less formal.

·        “Read the room”, know what a guest would need, help them

·        Explore the city and share what you have experienced!

·        Be a team player also for other departments

·        Think ahead in every kind of way

·        Reception has different shifts (morning shift/ day shift/ evening shift, 7 days a week)

·        Perform check ins & check outs and create payments

·        Answer calls and emails

·        Check all booked rooms for that day, make sure the guests have the correct rooms allocated

·        Make every guest feel welcome by taking an extra step. Guests Birthday? 5th stay? Hilton Gold member etc. etc.

·        Keep good contact with Housekeeping and Technical Service in regards of the room status.

·        Perform administrative & reservation tasks

·        Upsell items and increase revenue

·        Enrol guests to the Hilton Honors loyalty program & focus on excellent guest service

·        Monitoring and being alert to hotel entrances and security