Front Office Agent Stage - Amsterdam

Life is a journey. Live it well.

Conveniently located where travelers want to be, Swissôtel Hotels & Resorts provides guests with the opportunity to stay in the heart of top locations worldwide, where they confidently explore the very greatest each destination has to offer. The brand remains true to its roots, successfully combining genuine Swiss hospitality with intelligent design and local flair. With social responsibility at the forefront and a genuine commitment to positively impact the destination it calls home, every Swissôtel upholds industry-leading sustainability standards. This all comes together to provide guests with a peace of mind that is authentically Swiss.

Swissôtel Amsterdam has been part of the luxury segment of the international hotel chain Accor Hotels for 9 years. The four star boutique hotel is located in the vibrant heart of Amsterdam, which ensures that both business and leisure guests use our hotel as the perfect base for their stay in Amsterdam. Thanks to our luxurious 114 rooms & suites, authentic service and location, we can call ourselves one of the best operating hotels in Amsterdam.

As of 2021 Swissôtel Amsterdam operates with a franchise agreement with Accor.

About the role

Join our dynamic team as a Front Office Agent Intern in the heart of Amsterdam, Netherlands! We're looking for enthusiastic individuals with a hospitality DNA eager to kick-start their career in the hospitality industry. As a Front Office Agent Intern, you'll be the first point of contact for our guests, ensuring their stay is nothing short of exceptional from check-in to check-out.

• Greet and welcome guests in a friendly and professional manner

• Manage the check-in and check-out processes efficiently

• Respond to guest inquiries and requests promptly and courteously

• Assist with room reservations and modifications

• Handle basic administrative tasks, including data entry and report generation

• Collaborate with other departments to ensure guest satisfaction

• Learn and operate hotel management software systems

• Assist in handling guest complaints and escalate when necessary