Front Office Manager - Amsterdam
Hotel V Fizeaustraat
Amsterdam
- Fulltime, 38 - 38 uur p/w
- Taal: EN / NL
- Leidinggevend
- Guest Relations / Receptie
Do you live and breathe hospitality, are you organized and do you enjoy leading a team? We're on the lookout for a Front Office Manager at Hotel V Frederiksplein! Is this you? Read on...
About the job
Reporting to the Rooms Division Manager, you will play a crucial role in overseeing the front office operations, ensuring outstanding guest service, and contributing to the overall success of our hotel at Frederiksplein! What does that look like you might wonder?
- You will oversee the day-to-day operations and ensure guests have a lovely stay from A to Z
- Leading the front office team by providing them with guidance and support, creating an atmosphere for EXCELLENCE, and conducting any necessary training sessions to take the team to the next level
- Building guest relations and loyalty by ensuring their satisfaction, addressing concerns and gathering feedback while implementing strategies to enhance their overall experience at our hotel
- Encouraging environmentally conscious behaviours among your team and implementing sustainable practices within the front office
- Being extra efficient in using technology throughout the guest journey and staying informed on trends in our industry
- Collaborate with your colleagues in Sales, F&B and Housekeeping and join cross-functional meetings to contribute your insights
About you
Previous experience in a front office role, with a minimum of 2 years of supervisory or team lead experience.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Knowledge of sustainability practices in the hospitality industry.
Familiarity with front office technology systems.
What's in it for you?
In addition to a great team, we offer a suitable salary according to the collective labour agreement for hospitality in reference scale 8;
A monthly benefits budget with a total value of 300 euros per year (based on a full-time contract), which you can spend on your choice for gym membership, bike rental, food delivery at home and many more; the choice is all yours!
35% discount at selected massage parlours in Amsterdam;
Travel allowance based on the distance between home and work (min. 15 km);
An open and informal company with legendary (yes really!) staff parties, Christmas parties, get-togethers;
Discover Hotel V through the eyes of our guests: a night of sleep after your probationary period together with the love of your life! Or your mother, of course;
Friends & family discount on rooms and staff discount in the shops and our restaurants
A drink at the bar after your shift with your colleagues (or on your own if you need a moment);
Opportunities for development and growth with plenty of room for individual contributions and ideas, possibilities to take part in trainings and courses;
Last, but definitely not least; have fun!
How to become our new Front Office Manager!
Enthusiastic about this new challenge?
Apply by clicking on the Apply button below! We will get back to you soon! Still have questions? Please contact the People & Development Team at +316 11006677.
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Front Office Manager
- Hotel V Fizeaustraat Amsterdam
