Front Office Manager - Amsterdam
Holiday Inn Express Amsterdam - North Riverside
Amsterdam
- Fulltime, 36 - 38 uur p/w
- MBO/HBO
- 2 - 5 jaar ervaring
- Taal: EN
- Leidinggevend
- Guest Relations / Receptie
WOULD YOU LIKE TO BE PART OF A FAST – GROWING ORGANISATION?
JOIN US AS FRONT OFFICE MANAGER AT HOLIDAY INN EXPRESS AMSTERDAM NORTH RIVERSIDE!
ABOUT HOLIDAY INN EXPRESS
At Holiday Inn Express® hotels we keep it simple and smart. As InterContinental Hotels Group's biggest hotel brand, we’re first choice for the increasing number of travellers who need a simple, engaging place to rest, recharge and get a little work done. We offer everything guests need and provide more where it matters most.
We believe travel should be without hassle and complication. But we also believe travel should have more to offer, such as faster check-in and everything needed for a great stay within arms’ reach.
THE POSITION
We’re searching for an enthusiastic Front Office Manager, that enjoys working in a fast-paced workplace and an international team, serving many different kinds of guests! In the hotel, we serve breakfast, lunch, and dinner. As well as lunches and dinners for groups, for our staff canteen and we have two meeting rooms on the 1st floor. Our restaurant, Express Café & Bar Noord, is located on the ground floor of the hotel and has 60 covers. For our lunch and dinner menu, we work together with local suppliers from Amsterdam Noord. Have a look on our website! www.cafebarnoord.nl
YOUR KEY RESPONSIBILITIES
- Supporting, training, and supervising the Front Office team;
- Ensuring that all guest-related tasks are handled accurately and on time to improve guests' experience;
- Ensure that all team members are trained in FLS;
- Handling guest complaints and special requests;
- Checking guest reviews and feedback, ensuring to take a corrective measure if needed;
- Scheduling staff shifts and assisting other HR-related tasks;
- Maintaining an orderly appearance throughout the reception area;
- Ensure company’s policies, brand standard and security requirements are met;
- Assist in taking control and accountability for the daily operations of the department;
- Ensure good communication between all departments and the Front Office to better serve our guests and a consistent positive outcome for the department’s goal.
HOW YOU’LL DO IT
- Working in a dynamic environment where every day is unique.
- Being a warm and helpful communicator and guest-oriented.
- Working independently and flexibly.
- With excellent organizational skills.
- Being a wonderful and proactive team player.
- With an energetic and representative attitude.
WHAT YOU’LL BRING
- Minimum Bachelor’s Degree level of education; experience in Holiday Inn Express hotels is an advantage.
- At least 2 years’ of experience in a supervisory/managerial role;
- Excellent knowledge of English, both written and spoken. Dutch knowledge will be preferred;
- Knowledge of Opera PMS and IHG Systems is preferred.
- You love the IHG Brand and live and breathe the values: we put people first, pursue excellence, embrace change, act with integrity, and serve our world.
WHY JOIN US?
- You've the opportunity to work in a dynamic. international, and multicultural work environment.
- We value your contributions and offer competitive pay aligned with industry standards and the Catering CLA.
- We've got your travel expenses covered.
- Your pension is taken care of.
- Attractive employee rates in more than 8000 hotels within InterContinental Hotels Group (IHG) Loyalty Program and Odyssey Hotel Group.
- You can accrue well-deserved breaks with up to 25 days off.
- You've access to diverse resources through Empowr for personal well-being support.
- We engage regularly in team-building activities.
- Your personal development taken seriously. You have the option to grow within our diverse hotel brands and our headquarters. You'll be regularly informed of vacancies and are free to apply internally!
ABOUT ODYSSEY
We are The Odyssey Hotel Group, Europe’s most ambitious hotel operator and the team behind many famous global hospitality names. We partner with Marriott, InterContinental Hotels Group (IHG), and Accor to develop exceptional properties across various brands, from Holiday Express to Marriott's Autograph collection. Powered by over 700 employees and supported by ActivumSG as our major shareholder, our purpose is to create wonderful stories through a passion for unique and locally inspired hotel design and attention to every detail. We achieve this through a culture of enabling and empowering our teams to be masters of the art of hospitality. At Odyssey, our story is your story.
ODYSSEY CULTURE
You’ll be joining a fast-moving, ambitious, and successful team that’s shaking up the industry we love. If you thrive on responsibility, share a passion for great service, and are a natural collaborator, we’ll be a good fit. We pride ourselves with a collaborative mindset.
INTERESTED?
Please apply via this vacancy and our colleagues from the Talent team will contact you as soon as possible.
We look forward to receiving your application!
-
Front Office Manager
- Holiday Inn Express Amsterdam - North Riverside Amsterdam
