Front Office Supervisor - Amsterdam

Cityden BoLo District Amsterdam

  • Fulltime
  • MBO
  • 2 - 5 jaar ervaring
  • Taal: NL / EN
  • Operationeel
  • Receptie
  1. Solliciteren

We are Cityden Aparthotels. Every day we do the most to let our guests feel at home and to create an unforgettable stay! We do this by creating a personal and pleasant service, where work and relaxation are balanced in a nice way. Cityden Aparthotels currently consists of a selection of 343 apartments, at three different aparthotels in and around Amsterdam. In a short period of time we have become one of the largest Aparthotel players in the Netherlands and we are very proud of that. You can read more about Cityden on our website www.cityden.com 

 

Front Office Supervisor 

As a Front Office Supervisor you are an example for the reception team and the to-go person for the guests and your colleagues. With your proactive attitude you take charge and the initiative when it comes to all the things that are reception related. You will train new employees and you will be the first representative for the guests and your team. You make sure that our guest always get a warm welcome and walk out with a big smile! 

Together with the team you provide the ultimate guest experience and you always take that extra step! 

 

Tasks & responsibilities 

  • Check-in and check-out of the guests; 
  • Answering questions of the guest; 
  • Complaint handling & and all other additional (administrative) tasks; 
  • Training, managing and motivating the reception team; 
  • Dealing with procedure improvements; 

Who are you? 

You ensure that your colleagues and the reception team are always happy and you are aware of everything that’s happening on the floor. You have a strong personality and you don’t mind taking an extra step for your colleagues and the guest. You always have everything in order and with your clear communication the day runs smoothly. 

 

In addition to the above, we also have a few other requirements that we are looking for: 

 

  • You live in or close to Amsterdam or Amstelveen; 
  • You are very hospitable, representative and have a great sense of responsibility; 
  • You have +/- 2 years of experience in the Front Office within the hotel industry; 
  • You speak English fluently. Dutch is an advantage; 
  • You have experience in managing a team or you have the ambition to learn this. 

 


Besides these qualities you are also a real Daymaker. 


A Daymaker: 


  • Has fun 

Having fun with each other and our guest. By being yourself, respect each other and help/support each other at all times. 

  • Is connected 

We always try to establish a (personal) connection with our guest, colleagues and neighbours in order to make the stay/work even more enjoyable. 

  • Is independent 

A fresh and innovative mindset. We think in possibilities, not in difficulties, this characterizes a real Daymaker. 

  • Is ambitious 

Every day we strive to get the most out of ourselves by using our creativity to create a unforgettable stay for our guests. 

  • No-nonsense 

Hands-on mentality and nobody feels too good to help someone else in his/her disciplines, we are all all-round Daymakers! 


What do we offer?  

An open work culture in which our ambitious professionals are learning by doing, and if desired, get the opportunity to grow within Cityden Aparthotels and their role. We love hard work and we alternate this with regular team building and fun (foreign) activities, as well as a quarterly drink for all Daymakers.  

 

But there is much more, we also offer you: 

 

  • A salary from €2.298.64 gross per month based on 38 hours, depending on knowledge and experience; 
  • Special rates for the employees to spend a night at the hotel & 30% discount at all Lucia’s Restaurants & Bars; 
  • Free gym and sauna use at all Cityden locations; 
  • Regular (afternoon) drinks and trips with the team or entire company; 
  • The opportunity to grow, within your hotel or the new hotel(s) 

 

 

Have you become enthusiastic after reading this vacancy and do you see yourself working at one of our Aparthotels?  

Contact our recruitment team via (klik op de solliciteer button) and we are already looking forward to welcome you as one of our new Daymakers! 


Solliciteren
  1. Front Office Supervisor
  2. Cityden BoLo District Amsterdam
  1. Solliciteren

Vragen gaan direct naar het hotel.