Front Office Team Leader - Amsterdam

Andaz means "personal style" in Hindi. Andaz Amsterdam Prinsengracht means, five-star creative luxury in the heart of Amsterdam, expressed through local experiences, art & design and picture-perfect drinking and dining, in a playful Dutch-inspired environment.

Do you feel intrigued already?

Because we are looking for a Front Office Team Leader!

Your MINDSET:

• A natural motivator with a good portion of personality;

• Enthusiasm and a hands-on mentality to bring the Front Office team to the next level;

• A living and breathing example of how to make the guests’ stay personalized and memorable;

• A true “Andaz host” that delivers the brand promise.

What does the ROLE entail?

• Assisting the Front Office Management Team in efficiently running the department according to the established concept statement providing a courteous, professional, and flexible service at all times;

• Coordinating all Repair and Maintenance and reports maintenance job orders;

• Understanding rate structure and promotional rates available;

• Working towards achieving customer satisfaction survey scores set for the department;

• Ensuring Front Office employees are familiar with the hotel’s products and services, current promotions, policies, and other important information;

• Assisting in implementing consistent guest recognition programs, maintaining a relevant guest history database;

• Handling all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily;

• Personally and frequently verifying that guests are receiving the best possible service;

• Ensuring guest history records are accurately maintained and all repeat guests are pre-registered.

What’s in it for YOU?

General Perks:

• A great place to work in lovely Amsterdam center. In the middle of the iconic Prinsengracht canal.

• An entry to the Hyatt Family, a place where we care for people so they can be their best;

• 12 free nights at Hyatt hotels globally every year and 20% Discounts at our F&B outlets and special discounts at our Spa

• A guest experience in your own city with a complimentary overnight stay, cocktails & dinner for two;

• Travel Allowance, starting from a 5 kilometers travel distance from the hotel.

• Uniform provided and laundry is taken care of in house.

• 25 Vacation days

Wellbeing:

“Our purpose is to care for people so they can be their best – and we believe wellbeing is the ultimate realization of our purpose”

• To support our colleagues mental wellbeing we provide access to “Headspace App” for all employees, free of charge as Hyatt's wellbeing assessment tool "Hyatt Well-Check"

• Social Activities; Team building outings, Sports/wellbeing activities

• Hotel gym access

Development:

“Careers at Hyatt don’t have to follow a traditional career ladder or path with one pace and following only one direction. Rather, they can be customized and adapted based an employee’s individual circumstances and take the form of a career lattice”

• International working experience with future international transfer happily facilitated.

• Personal development plan, in order to reach your full potential.

• A wide range of development tools through the Hyatt Learning platform for all colleagues. From E-Learnings to classroom sessions, Hyatt provides different solutions, depending on how you learn best (Example: Excel courses, Leadership series etc.).

Diversity:

“Inclusion and diversity are at the core of our purpose – we care for people so they can be their best – and we are deeply involved in actions that create a culture of opportunity for all”

• An International team of over 15 different nationalities

• Focus on Diversity, Equity and inclusion within our team. Through employee support groups (HyPride & Women@Hyatt), workshop and classroom trainings.