Front Office Team Member - Den Haag

*** We would love to meet you on the 16th of November between 9:30 and 12:00 ***

De Plesman is based in a historic monument, and is currently transformed into a brand-new lifestyle hospitality concept. All the (wonderful - if we can say so) basics are there: an astonishing monumental building, a restaurant, a bar, a gym and meeting rooms. But de Plesman is not your regular hotel, we do things differently around here.  

So.. what is different you ask? We are bold. We are looking for someone who wants to evolve hospitality together with us. We believe our team members are at the heart of our hotel and make it such a special place. We can’t do this alone though, and hence we are looking for you to help us create the most memorable experience for our guests.   

Do you recognize yourself?  

• You don’t consider yourself precious cargo: we leave our pride at the door and are the first ones to raise their hand in order to help each other to get things done. We are a team, every day of the week.  

• You are a hundred per cent yourself. You’re fun and kind. You take your job seriously, but yourself not too much. You believe sharing a few laughs goes a long way.  

• You are not afraid to make bold choices in order to ensure guests have truly amazing experiences. Making the right decision on the spot comes naturally to you.  

• You want to be part of a team that works hard, supports each other and has fun along the way.  

 What will you be doing?    

• Greet each guest with a warm and fun approach, ensuring they feel valued and at home from the moment they arrive. With a curious and proactive mindset, respond to all inquiries with kindness and a solutions-focused attitude, always aiming to exceed guest expectations. 

• Handle all guest check-outs, including resolving late and disputed charges whilst ensuring that every guest leaves with a positive and memorable experience. You do this by addressing any concerns with boldness and professionalism whilst keeping clear communication with maintenance & housekeeping. 

• You anticipate on guest needs by being an ambassador for the city of The Hague, to create a tailor-made experience. 

• Handle all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys. 

• Approach every check-in with kindness and efficiency, ensuring a smooth and seamless process that reflects our commitment to exceptional service.