General Manager HIEX Rotterdam - Amsterdam

We are looking for a General Manager at our Holiday Inn Express Rotterdam

We currently have a position available as a General Manager. This challenging position has overall responsibility for managing the operations of the hotel to maximize profitability, ensure superior service and product quality, and drive brand and value initiatives, hotel performance, and the development of people.

Responsibilities:

FINANCIAL RETURNS:

• Manages day-to-day operations and assignments of the hotel. 

• Meets or exceeds targets/metrics such as Gross Operating Profit (GOP) and flow through, Revenue Growth Index (RGI) and Revenue Per Available Room (RevPar). 

• Analyses staff productivity and implements adjustments to staffing, performance targets and resources in order to maximize results. 

• Works closely with Revenue Management and Sales & Marketing to analyze data and performance to identify key revenue drivers, anticipate opportunities/threats in the market and to effect timely changes to the business.

• Understands the competitive set and leverages on the unique selling points for a distinctive offering.

• Drives the performance of financial and operational plans/budgets in addition to sales and marketing plans for the hotel which support the overall objectives of the corporation.  

• Develops and implements mid-term and long-term plans based on insights pertaining to the competitor set and the business environment. 

• Generates and executes the Capital Expenditure Plans (CAPEX) for capital improvements to enhance the assets of the company and brand loyalty.

• Engages owner and Operations leadership to ensure best decisions are made on development and implementation of CAPEX strategy.  

PEOPLE:

• Attracts and hires people with the right attributes to bring the Holiday Inn Express brand to life and continues to grow the team and talent pipeline for succession planning.  

• Inspires the team by living the brand, embracing brand standards, and encouraging them to do the same.Develops and oversees delivery of programs that drive improvements in team member engagement and are aligned with the hotel’s brand service behaviors. 

• Drives high team performance by establishing clear performance goals and expectations, and being actively involved in direct reports’ performance and development through direct feedback, coaching and training.  

• Ensures the team is properly trained and provided the tools and equipment needed. 

• Leads regular communication meetings to ensure the team is fully aware of the progress towards goals, and the latest in product, process and policies in addition to compliance requirements.

• Meets regularly with owner and support team to review hotel performance, inform/influence regarding brand and IHG plans and collaborate on initiatives that drive brand performance and return investment to the owner.

GUEST EXPERIENCE:

• Be the Brand Manager and role models the Holiday Inn Express brand behaviors.  

• Achieves and maintains Heartbeat metrics.

• Ensures guest complaints are resolved appropriately and that appropriate service recovery/problem resolution process is in place.  

• Adheres to brand standards and ensures that product quality standards are met.

• Demonstrates Brandhearted leadership by putting the brand at the center of all business decisions.  

• Interacts daily with guests to solicit feedback, builds relationships and brings the brand to life. 

RESPONSIBLE BUSINESS:

• Ensures a safe and secure environment by manages risk exposure to guests, colleagues, assets, etc. through developing a team that is fully trained on risk procedures/policies and fully compliant.  

• Achieves satisfactory results on internal audits and brand compliance

• Achieves established Workers Compensation and safety compliance goals.

• Develops and maintains rapport with key community contacts to ensure a visible presence in the local community.

• Promotes and drives engagement in Green Engage and IHG Academy.

• Serve as the primary public relations representative to optimize awareness of hotel and brand in local community.