General Manager Moxy & Residence Inn Houthavens - Amsterdam

Houthavens Hotels are the first dual branded property in The Netherlands; 2 hotels operating in 1 building!

Residence Inn by Marriott is an extended stay brand whereby our guests stay for longer periods of time. It is up to us to make them feel at home with our family of associates!

#ATTHEMOXY, we created a free-spirited place where our guests can do all that crazy stuff, they would never think of doing at home, together with likeminded spirits they had otherwise never met! The Wi-Fi is speedy, and the cushy beds are freshly made, but more importantly, the bar is always open and ‘the crew’ is always on duty to serve.

Cycas Hospitality is a hotel management company that prides itself on making a difference by being different. Our vision is to be Europe’s leading hotel company and every member of our team must play their part in delivering exceptional service to our guests, our owners, and our colleagues to achieve this. With a real focus on performance, people, quality, profit, and communities, Cycadettes transform hotels.

Job summary

The General Manager will report to the VP Operations and will be the strategic business leader of the property operations. The hotels have shared Front Office, Housekeeping, Food and Beverage, Sales and Maintenance teams. You work directly with the Operations Manager and Department Heads to develop and implement the operations strategy. The General Manager is accountable and responsible for ensuring the operation meets the brand target customer needs, ensuring employee engagement, focuses on growing revenues and maximizes financial performance. The off property Cycas Cluster roles in People & Culture, Property Maintenance, Finance, Sales & Marketing and Revenue will support the General Manager in their specialization. 

Who are we looking for?

• GM with a people-oriented focus with 5+ years of progressive experience in hotel industry.
• Proven business acumen with good financial and analytical skills (e.g., ability to analyze P&L statements, develop operating budgets, forecast)
• Is able to build a great owner relationship
• A working commercial understanding including revenue management, ecommerce, and sales.
• Has demonstrated the ability of building high performance operation teams.
• Strong communication, coaching, mentoring, negotiation, and mediation skills; can articulate compelling ideas
• Change management - must have the ability to support, manage and initiate change within the organization, taking steps to remove barriers and or to accelerate its pace and implementation.
• Able to develop and maintain effective relationships with both internal and external stakeholders.
• Demonstrates ability to deliver results under difficult trading conditions and shows capability when faced with complexity and ambiguity.
• Experience in evaluating business trends, developing, and successfully implementing new operational programs and strategies that enhance business performance.
• Demonstrates success in evaluating risks and developing proactive strategies and plans to mitigate business issues.
• Successful track record of creating positive associate and customer relations.
• High proficiency (speaking, reading, and writing) in English is required, Dutch is a preference.
• Knowledge of the Marriott brand is preferred

Other contributing factors:

• The General Manager role requires flexibility in working hours in line with operational needs to include weekends, evenings and holidays
• This job requires minimal travel abroad

What is in it for you!

• Competitive Salary
• 20% yearly bonus, based on performance targets
• Free parking
• Travel allowance
• Exclusive employee discounted rates with Marriott and other Cycas properties
• Cycas smiles Reward & Celebration program
• Training and development opportunities in a fast-growing hotel management company