Guest Experience Agent - Amsterdam

At Pulitzer Amsterdam we are true storytellers and you only have to step inside to know why! It is the home of 223 unique guest rooms, the timeless Pulitzer's Bar, café Pulitzer Garden and the modern-Dutch restaurant Jansz., all with stories we can't help but share.

The beating heart of Pulitzer Amsterdam is its team: motivated, passionate and genuine people with service in their veins. We are social and charming by nature, creating everlasting memories for our guests.

Are you passionate about creating unforgettable moments and delivering exceptional service? As a Guest Experience Agent at our hotel, you'll play a pivotal role in shaping the guest journey, ensuring every stay is seamless and extraordinary. From welcoming VIPs to addressing guest feedback, your dedication will help us exceed expectations and create lasting memories.

Your Role in Our Story:

• Ensure every guest has a seamless and memorable journey, focusing on VIP guests, guest feedback, and personalized service.
• Anticipate guest needs by monitoring occupancy, upcoming events, and special requirements, ensuring expectations are exceeded.
• Serve as the primary point of contact for guest inquiries, feedback, and complaints, resolving issues promptly and professionally.
• Train and coach trainees and colleagues from other departments assisting the Front of House, fostering a culture of service excellence.

What We're Looking For:

• Proven experience in a guest-facing role, ideally in hospitality.
• Exceptional communication skills with a focus on VIP guest handling.
• Organized and detail-oriented, with the ability to adapt to shifting priorities.
• Proficiency in hospitality systems and a commitment to high service standards.

What's in it for you?

• Experience Stay at Pulitzer Amsterdam as part of our introduction program (overnight stay with +1 including dinner, drinks & breakfast)
• 6 complimentary nights a year at any Lore Group hotel
• Lore Group Employee & Immediate Family Rates
• Lore Group Friend and Family Rates
• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
• 50% discount in Lore Group restaurants and bars
• A monthly budget to spend on benefits platform Alleo
• Possibility to lease a bike
• 50% discount in restaurants & bars at 19 partner hotels in Amsterdam
• Free and unlimited appointments per year with a psychologist via OpenUp
• A monthly contribution to a pension scheme
• A monthly travel allowance
• A monthly clothing allowance (if applicable to your position)
• A yearly shoe allowance
• Possibility to take part in a Dutch language course
• Freshly prepared meals in the canteen
• Discount on supplemental health insurances

Location: Amsterdam