Guest Relations Agent - Amsterdam

Room Mate Hotels (www.room-matehotels.com) is a Spanish hotel chain that has 2 hotels in the Netherlands (Amsterdam and Rotterdam), as well as hotels in major cities in Spain, Italy and Turkey. We believe that staying with a friend is the best way to travel and we want our guests to feel the same. We are growing fast, and will soon have a presence in most major cities. 

Room Mate Aitana opened its doors in August 2013 and counts 285 spacious, bright and luxurious rooms, meetings rooms, a ballroom, a gym, Lounge, a marina and hosts a restaurant with Spanish and Mediterranean food in a modern jacket.

Currently Room Mate Aitana is looking for an enthusiastic Guest Relations Agent to help wow our guests with amazing service that exceeds all their expectations!

The Guest Relations Agent is responsible for providing excellent service and a unique experience to our guests. You are the 'face' of the hotel, and with your 'can do' attitude you are the one creating great memories and experiences.

Your main tasks will be:

• Connecting with our guests at any stage of their stay (before, during, in the lobby, at breakfast, after their stay)
• getting to know our guest preferences and paying attention to all these details during a guest stay
• Arranging special requests for in-house guests
• Welcoming of VIP guests
• Making restaurant / excursion / show / tour reservations and building relations with these providers
• Finding out he best new hotspots in town and sharing them with your guests and your colleagues
• Arranging proper follow-up to guest complaints in cooperation with Service Coordinators / Hotel Management
• Supporting Front Office in peak moments with check in and check out
• Providing (tourist) information about the city
• Rounds during breakfast time to enquire guest satisfaction and report irregularities to hotel management
• Prepare weekly overview complaints and comments (including concerning outsourced F&B services) and forward it to hotel management