Guest Relations Medewerker | Fulltime | nhow Amsterdam RAI - Amsterdam

Are you the Guest Relations Employee who has a passion for people, an immaculate eye for detail, and who enjoys the vibrant atmospheres of nhow Amsterdam RAI, ‘the cultures hub’? 

social hub. design hotel. the place to be. 

nhow Amsterdam RAI is a social and multicultural hub for globetrotters, business travelers, and Amsterdam locals. The iconic building, facing the various wind directions, symbolizes the melting pot the city of Amsterdam has always been and continues to be. The impressive 91-metre-tall building is in the Zuidas district, right next to the RAI Amsterdam Convention Centre, offering its guests a dynamic headquarters and home base. 

For this iconic social hub, we are looking for energetic, structured, and creative personality, who is ready to take part in a dynamic design hotel. You will be the memory-maker by creating elevated stay of our guests. 

What’s in it for you?      

• Free online & offline training organized by our own University; 

• End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR);  

• Employee rates differing from 36 euros in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops; 

• Travel allowance of €0.23 per km, up to 30 km distance from work each way; 

• Welcome @ Work; dine, spend the night, and have breakfast in your own hotel for 2; 

• Team building events, trips and holiday parties; 

• The opportunity to grow within our company worldwide; 

• Salary based on your experiences, as per Horeca CLA scale 4, ranging between €2.252– €2.617 gross per month (based on a full-time contract).   

What’s in it for us?     

• You naturally want to connect with people, get to know our guests, and adapt the service to them; 

• You have an experience working with guests from different cultures, preferably in travel & tourism; 

• You are organized, spontaneous, and have an eye for detail; 

• You have ideas and you are not afraid turning them into reality; 

• You need to be able to speak and write in English very well; we are excited if you bring another language along. 

What are you going to do? 

Guest Relations department is part of the Front Office team. Where the reception team would welcome guests to the hotel, check-in/out, and help with booking tours, the Guest Relation agents are taking extra care of our guests.  Several examples are that you will be placing in-room amenities, meeting and talking to our VIPs, setting up surprises for guests in the rooms, writing hand-written welcome cards, and more. The team is also in charge of keeping a track and following up on the quality results. Several examples are that you would monitor guest reviews, surveys, answer guest reviews, and you would be keeping your hotel colleagues up to date with what’s going on, and much more.   

The team is small but bubbly, creative, and international. Good to keep in mind that the shifts start either at 8, 10, or 13 and you will be sometimes working in weekends. 

A day in the life of a Guest Relations rock star   

08:00 You arrive, in uniform, with a cup of coffee in the back office. You check the VIPs arriving that day, read the reports from yesterday, and plan the day 

09:00 Prepare VIP amenities, cards, balloons, cakes, etc.     

10:00 Catch up with the emails and guests’ requests and get back to those   

12:00 Enjoy your lunch with colleagues from other departments.   

13:00 You support your reception colleagues at the reception and in the lobby by connecting with guests, helping with luggage, or check in/out   

14:00 Help guests with recommendations for what to do and where to go in Amsterdam  

14:45 Prepare the VIP cards for the following day, check the planning for the following day and handover to your colleague 

16:00 Time to go home!   

Are you looking for a new challenge? Apply n(h)ow! 

NH Hotel Group, by Minor Hotels is committed to an inclusive working environment in which everyone is valued and encouraged equally, therefor we warmly welcome people from all horizons & personal abilities.