Junior Operations Manager - Den Haag

Do you want to work in an open organization, where hard work, fun, growth, and the team come first? Then you've come to the right place!

As Junior Operations Manager you will be responsible for the Front Office, Breakfast & Bar, Housekeeping and Technical Services departments. You work hands-on with them, stimulate mutual cooperation, come up with new ideas for improvements and infect them with your enthusiasm for helping guests. You are also responsible for the ins and outs of the hotel in the absence of the General Manager. In short, you ensure that the guest experience is always right from A to Z! Your role also consists of the following tasks and responsibilities:

Oversee the day-to-day operations and assignments of the hotel staff; assist the General Manager in the development and communication of departmental strategies and goals

· Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management

· Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance

· Recommend or initiate any HRr elated actions where needed

· Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty

· Foster positive owner relationships if applicable and assist in providing ongoing information and status reports

· Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner

· Review guest feedback and implement strategies for continuous improvement

What makes us the perfect employer?

· Full-time or part-time employment (your choice!) with 5 weeks of vacation per year on a full-time basis;

· Gross monthly salary based on the Catering Collective Labor Agreement and 8% holiday allowance;

· Travel allowance and free parking at all our hotels;

· Lots of room to develop with internal training from our own Hospitality trainer;

· Attractive discounts on hotel stays at more than 6,000 IHG or Hilton hotels worldwide;

· Nice extras such as our annual Christmas party, team outings and we go big on your birthday!

Do you recognize yourself in this profile and does our corporate culture appeal to you? Then apply now! We are looking for full-time colleagues.