Maintenance Supervisor - Den Haag

If there’s one thing we know, it’s that a great host is at the heart of every great stay. It might be stating the obvious, but at home or in a hotel, we think the trick to being a great host is understanding what your guests want and when they want it. Knowing when to add those little touches and small thoughtful gestures that make every stay special and when to take a step back.

Our guests are pretty unstuffy and laid-back. And while they may not be looking for us to hang onto their every word, they do want us to be there when they need us to be. So at voco™, we find the right balance. The perfect mix of thoughtful, easy-going but attentive service, that allows our guests to get on with relaxing.

At voco™, everyone’s a host.

Your Day to Day

At Voco The Hague we are proud of the quality of our hotel rooms, restaurant and bar but also the excellent quality of our back-of-house areas and technical facilities. We aim to keep everything in the best possible state, and that’s what you are responsible for. As Maintenance Supervisor you get to know the hotel extremely well, you might even get to know every little corner of the hotel.

In this role, you are responsible for routine and preventive maintenance as well as the physical integrity of the hotel facilities and support the technical aspects of the safety and security programs. You work closely together with all hotel departments, especially with Front Office and Housekeeping and you connect with guests daily. You know how to prioritize your tasks, and together with the Maintenance Team and Management, you make sure everything is done.

You are responsible for

• Understanding and reacting to guest requests to guarantee guest satisfaction.

• Picking up maintenance requests from all different departments with regards to engineering and safety matters

• Advise and perform duties in the preventive maintenance programme to keep the hotel rooms in tip-top shape.

• Supervising and correcting the team to stick to the safety regulations in order to create a safe environment for guests and fellow colleagues.

• You assist in securing the hotel to avoid theft, criminal activity and other dangerous situations from happening.

• Guarding the environment by closely monitoring energy usage.

• Monitoring and Supervising the maintenance time in order to get all tasks done.

• Be aware of the budget and forecasts with regard to maintenance costs and work cost-efficiently.

• Advising the Rooms Division Manager on possible improvements, costs, problem resolutions and other aspects of the technical department.

• Ordering tools and supplies in a timely and efficient manner to minimise waste and to pick eco-friendly alternatives.

• Building and maintaining partnerships with external contractors, contacts such as guests, regulative organizations, suppliers etc.

• Sharing knowledge and best practices with the team

• Creating & inspiring others to deliver memorable branded guest experiences. 

• Promoting teamwork and lifestyle service through daily communication and coordination with other teams.  

• Ad-hoc duties as required – unexpected moments when we have to pull together as a team to get a task done. This also includes Storingsdienst, which means you come to the hotel in case of an emergency.