Manager on Duty - Rotterdam

Join us as

Manager on Duty

Welcome to The Usual, the design hotel and F&B hotspot you’ve been waiting for. Our incredible hotel offers more than just accommodation – it provides a warm and inviting atmosphere where guests are treated like friends. Are you excited to take on the hands-on role of looking after our guests, employees, F&B and financial well-being while playing an active role on shift? This is an opportunity to be responsible for daily operations. Join us at The Usual Brussels.  

Be you with us

We are committed to being a hotel that won’t treat this planet like a hotel. We think that travel can be a force for good. Our solution-oriented group of optimists is committed to offering welcoming city trips that empower and inspire our guests, our colleagues, and the locals to do good, every step of the way.  
At our workplace, we foster an empowering environment where individuals are encouraged to unleash their full potential. Our team embraces a warm and welcoming atmosphere, creating a sense of belonging and support for everyone. Collaboration is at the heart of our culture, as we believe that great achievements are made through teamwork and shared ideas. We are a game-changing company, constantly pushing boundaries and challenging the status quo of traditional hospitality. Join us and experience a workplace where being your authentic self is celebrated.

The role

Our Manager on Duty role is quite multifaced, involving many different aspects! You will be in charge of our guest satisfaction, the well-being of our employees and the financial performance on a daily basis. Think of tasks like taking care of our daily stock levels, helping out in our F&B area when needed and  scheduling the hotel team. Other tasks you will be doing are, among other things: 

• Leading by example by applying our culture foundation, brand values, of course while bringing your unique personality; 

• Co-responsible in driving our F&B proposition;

• Ensure F&B quality standards are consistent and exceeded;

• Guiding and coaching team members to develop their F&B skills to help them succeed in their current and future roles; 

• Assisting with onboarding new employees during their first weeks;

• Ensuring the safety and security of our employees and guests;

• Analyzing P&L, and convert learnings into concrete short- and long-term action plans;

• You are the go-to person within the MOD team on one of the following roles: F&B, P&L, process or employees;

• And of course, naturally you enjoy being on the floor with our hosts, guests on shifts. 

Your superpowers and requirements

We are seeking a highly motivated and emotionally intelligent individual with strong decision-making abilities. In this role, coaching and communication skills go hand in hand. We are looking for someone who is a true host with passion for creating memories for our guests who lead by example. Next to this, the following requirements apply:  

• You are a natural host and breathe hospitality every day, taking it to the next level;

• Relevant work experience in a similar role;

• Serve our guest a great barista coffee or glass of wine and help fellow hosts around check in and check out;

• Preferably experience in presenting and delivering brand vision

• You are full of ideas and want to drive our local F&B & brand proposition to new heights;

• Fluency in English and French is essential, additional languages are a plus;

• IT skills for relevant property management software systems & POS software;

• Sustainability and hospitality aren't just passions for you—they're in your DNA;

• Full-time and flexible, with shifts from 07:00-15:00 and 15:00-23:00 including weekends. 

• You are legally allowed to work in Belgium.

What's in it for you?

• Salary according to category 7 of the Horeca PC302 

• 20  holidays to relax and unwind throughout the year; 

• Personal development is encouraged through our active feedback culture. 

• The opportunity to join an innovative, international hospitality group that’s committed to not just building new hotels but building a brand;  

• We provide a meal when you’re on shift

• Are you fond of your coworkers and enjoy spending time with them? Join us for get-togethers, which include food and beverages, to further strengthen those connections;

• Fixed travel allowance for commuting;

• Personal coaching based on (y)our goals, development and ambition;

• Discount for you and family while enjoying time off (relax, eat, sleep, meet, and play) in our hotels ;

• Exchange program across The Usual hotels (optional program);

• We celebrate you and your style. We provide and uniforms however we leave room for your personal touch;

• Extra time off to volunteer for a charity you care about;

• The chance to have your own impact on our narrative of our organization.

How we work

We are proud to be an equal opportunity workplace. We strive to be open, honest, and inclusive, and we believe that these values are essential for everyone to be their best selves. We don't believe in a one-size-fits-all approach - we want to hear about your passions and help you build a career that fits your needs! There is freedom for growth, change, and defining our culture together.

Contact information

Do you have questions? Please don’t hesitate to reach out, we can’t wait to meet you! You can reach out to Elio Nieuwland on (klik op de solliciteer button) our People & Culture department on (klik op de solliciteer button)