Quality Management Internship | Minor Hotels - Amsterdam

Are you the ready to start this exciting and full-filling journey and to become our Quality Management Intern? – starting Feb/Mar 2025

Minor Hotels is a hotel owner, operator, and investor with a portfolio of more than 78,000 rooms in more than 530 hotels, resorts and hotel suites under the Anantara, AVANI, Oaks, Tivoli, Elewana, NH Collection, NH, nhow brand names. Today, Minor Hotels' hotel and wellness portfolio spans 55 countries in Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas. Minor Hotels is headquartered in Thailand. Hoofddorp is home to the head office for the Business Unit Northern Europe (BUNE). From this office, we ensure that our hotels in these countries can function optimally in the areas of Sales, Marketing, HR, and Finance.

What will you do?

We are committed to monitoring and refining the quality within our hotels. As the Quality Management Intern, you will be playing a key role in this process and working in different locations and on different quality projects, together with the different stakeholders such as the Quality teams and hotel directors. You contribute new ideas, support by starting up and implementing Quality-related projects, carry out hotel visits, and you support wherever you can.

Examples of what some of the projects/tasks our interns are involved with:

·       Creating a quality calendar for 2025 – this is a sort of action plan for all 115 hotels 1-2 key quality action point each month;

·       Creating Standard Operating Procedure (SOP) for the guest Stay-In App for each of the Minor brands in BUNE;

·       Creating the SOPs for the guest courtesy-calls in each of the brands;

·       Preparing site visits for all the team, including reaching out to the General Managers and preparing them for the visit, following up on the visits few weeks later;

·       Reviewing quality scores for each of the hotel in the BUNE and following up on those with the General Managers;

·       Visiting hotels and checking quality as either ‘known’ guest or as a ‘mystery’ guest

This is a very dynamic internship where you are constantly in action and on the move. You will be spending most of the Mondays in our head office in Hoofddorp, Tuesdays to Thursdays traveling cities of our Business Unit, and Friday in a home-office.