Reservations Agent Radisson - Amstelveen

Radisson Hotel & Suites Amsterdam South has 227 suites and rooms and opened in April 2021. We want to appeal to both transient and longer-staying travellers visiting the Dutch capital. Each of the studio’s, one-bed and two-bed apartments has its own fully equipped kitchen. It is up to us to make them feel at home with our family of associates! All rooms are suites with more living and working space than you would find in an any other hotel room

Cycas Hospitality is a hotel management company that prides itself on making a difference by being different. Our vision is to be Europe’s leading hotel company and every member of our team must play their part in delivering exceptional service to our guests, our owners, and our colleagues to achieve this. Cycadettes transform hotels.

What do we offer you!

• 8% holiday allowance
• 25 holiday days.
• Free parking
• Travel allowance
• Warm meal available during shift.
• Free use of the gym.
• Recruitment bonus up to EUR 1000,- gross when you bring in a new cycadette
• Cycas smiles Reward & Celebration program.
• Cycas Savings: many discounts on a variation of online webshops
• A fun, spirited workplace where we put people at the heart of everything and our team get to be their true self!
• The best project you will ever work on is you! So let us help you grow with our guidance and training possibilities.
• Growth opportunities with your Hotel & within Cycas.
• Great Learning & Development opportunities (Base is your induction program and ongoing eLearnings).
• Being part of a fast-growing hospitality company; Cycas Hospitality, where you can internally move to different Brands
• Great travel discounts for you and friends & family at Cycas Hospitality and Radisson properties.
• 50% discount on food & beverages at most of the Cycas properties.
• Complimentary voucher for 1 night stay at a Cycas property after your 1st year of employment

What we ask of you?

• Previous experience in Reservations or Front Office is preferred
• Excellent communication skills in English and Dutch
• Previous experience with Opera
• Hands-on mentality and ability to work independently
• Strong attention to detail and accuracy
• Highly organized and efficient approach required
• A person who easily connects with others and is a true Cycadette, have fun!

Responsibilities:

• Process all reservations requests, changes and cancellations received by phone or e-mail,
• Identify guest reservations needs and determine appropriate room type.
• Verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Answer questions about property facilities/services and room accommodations.
• Follow sales techniques to maximize revenue.
• Input and access data in reservations system.
• Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates and wholesale reservations.) by inputting the correct code and rate into the reservations system.
• Follow proper escalation procedures when addressing guest concerns.
• Support team to reach common goals
• Listen and respond appropriately to the concerns of other employees
• Comply with quality assurance expectations and standards
• Perform other reasonable job duties requested by management.