Security Manager - Amsterdam

Security Manager 

Split across two unique buildings, a former telephone exchange and a bank, W Amsterdam is an intriguing design mix of heritage and contemporary style. Mixing historical Dutch architectural elements with cutting-edge design right next to Dam Square, W Amsterdam is at the epicenter of this energetic and forward-thinking city. We offer innovative design and luxury in our 238 stylish guest rooms, including 23 suites, three WOW suites and two lavish Extreme WOW Suites. Our guests can indulge in one of our destination restaurants THE DUCHESS and MR PORTER and taste signature sips at our rooftop W Lounge overlooking the Royal Palace and the city lights, including WET Deck the iconic rooftop pool. We offer  exclusive access to a vibrant nightlife, dining, shopping and fashion scene with our signature Whatever/Whenever® service, our in-the-know W Insiders and our W Happenings. 

W Hotels does not recruit, we cast Talent. W Amsterdam, located at Spuistraat 175 is casting a Security Manager.  Our Security Manager is a vital part of the management team, and he/she manages security operations of our vibrant and buzzing hotel on a daily basis.  Areas of responsibilities include the protection and safety of property assets, employees, guests and property, accident and fire prevention and response.  Ensures the continuous protection of guests, employees and hotel assets.  Maintains logs, certifications and documents required by law and Standard Operating Procedures.   

Main responsibilities include but are not limited to: 

Managing Security Operations 

• Development and implementation of emergency procedures. Implements action plans to monitor and control risk. 

• Recommends follow-up action for security breaches. 

• Conducts investigation of all losses of property assets and refers to proper management for disposition. 

• Deploys security staff to effectively monitor and protect property assets. 

• Complies with all Corporate Security safety and security management guidelines and procedures. 

• Completes proper documentation and reports all employee accident and general liability incidents 

• Conducts periodic patrols of entire property and maintains required reports and documentation regarding patrols of property. 

• Identifies and makes recommendations for minimizing physical hazards and unsafe work practices. 

• Keeps abreast of local criminal activity as it may impact property. 

• Inspects all security equipment and ensures it is fully functioning. 

• Provides means for obtaining necessary medical attention on a timely basis.  

• Conducts hourly employee performance appraisals according to Standard Operating Procedures. 

• Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. 

• Maintains first aid and CPR certifications required as well as other mandatory training for Security officers and hotel team members. 

• Implements local authority requirement for security and safety. 

Leading Security Teams 

• Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to security officers. 

• Celebrates successes by publicly recognizing the contributions of team members. 

• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety. 

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. 

• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. 

• Encourages and builds mutual trust, respect, and cooperation among team members. 

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. 

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. 

• Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. 

• Serves as a role model to demonstrate appropriate behaviors. 

Providing and Ensuring Exceptional Customer Service 

• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. 

• Empowers employees to provide excellent customer service. 

• Meets quality standards and customer expectations on a daily basis. 

• Provides services that are above and beyond for customer satisfaction and retention.