With an early fascination for hospitality and a career full of inspiring challenges, Päivi Hagedoorn has paved an impressive path in the hospitality industry. From her first steps in a coffee shop to managing hotel openings and leading teams at renowned hotels like Hotel De L’Europe and IHCP, her story is one of growth, passion, and vision.

The hospitality industry has undergone significant changes, not only due to technological advancements but also because of external factors. The impact of the pandemic, combined with the challenges of an energy crisis, staff shortages, and inflation, has left a lasting mark on the hospitality sector. 

Melle van Uden, the dynamic General Manager of DoubleTree by Hilton Rotterdam Centre, Mainport Hotel Rotterdam, and soon-to-be Hotel Haven Rotterdam, Curio Collection by Hilton, brings a fresh perspective to the Rotterdam hospitality industry.

The hospitality industry is diverse and dynamic, with hotels varying greatly in style, amenities, and guest types. For professionals in this sector, understanding the unique characteristics of different types of hotels is essential.

With a strong background in the hospitality sector and years of experience at renowned chains like Hilton and Van der Valk, Lenneke Jullion-Ambachtsheer has had an inspiring journey from commercial roles to HR management. 

Have you ever wondered who ensures that guests have a seamless experience from the moment they arrive? Two key figures behind this are the Front Office Manager and the Duty Manager. While both roles contribute significantly to a hotel’s success, they each have their own unique responsibilities and tasks. 

An internship in a hotel provides aspiring professionals in the hospitality sector with a valuable opportunity to gain hands-on experience in the world of hotel management. For students and recent graduates, this is an important step in putting the skills and knowledge acquired in their studies into practice, enhancing their chances in the job market.

Elmar de Beer, originally from South Africa, is the Food & Beverage Director at Pillows Grand Boutique Hotel Maurits at the Park. With a wealth of experience gained from working in various countries around the world, Elmar’s approach to hospitality is shaped by his global perspective, emphasizing personalized service and authentic guest connections. 

The difference between skilled and non-skilled workers is important in the hospitality industry because it affects how a team collaborates. This comparison helps hospitality entrepreneurs, staff, and students better understand why formal hospitality education is valuable and what it means to be a skilled worker.

The job application process can be challenging, especially when you're just starting your career. Amy, a young hotel professional with a promising future in hospitality, has experienced this firsthand. Despite her young age, she has already held several roles in the hotel industry, ranging from front office staff to supervisor.